Terms & Conditions
- Electronic Communications - when you use our web site or send us email, you are communicating with us electronically. You agree to receive communication from us electronically. You agree that what we provide to you electronically satisfies any legal requirement stating that such communications must be made in writing.
- License - Good Vibes Oil LLC grants you a limited license to view and use this web site and not to download or modify it in part or whole. You are explicitly not granted permission to use data gathering tools, link directly to individual site elements, or otherwise exploit this web site in part or whole for commercial purposes. You are given permission to link to the home page of this web site only, but you may not use the Good Vibes Oil LLC logo in that link without permission.
- Your Account - It is your responsibility to keep your account login and password confidential. Good Vibes Oil LLC does not sell any products to children but rather to adults who can make purchases with a credit card. If you are under 18 years old, you may use this web site under the supervision of a parent or guardian. Good Vibes Oil LLC reserves the right to refuse service, delete accounts, remove and/or edit content, and cancel orders at their discretion.
- Risk of Loss – When we pass your order on to the shipping carrier, you assume the risk of loss of that order.
- Product Descriptions - Our product descriptions are as accurate as possible, but we do not guarantee that they are correct. If a product you receive is not as it was described on the site, then your only option is to return it in unused condition.
- Other Companies - Good Vibes Oil LLC does not assume any responsibility or liability for any third party services offered through our web site.
GoodVibesOil.com and any information found on the site are offered for informational purposes only. Good Vibes Oil LLC is not liable or responsible for the availability, usefulness, or accuracy of the content made available or transmitted to this site. The information has not been verified by an outside source or authenticated either wholly or partially by Good Vibes Oil LLC. Good Vibes Oil LLC is not responsible or liable for any misfortune, hardships, or injury resulting from the use of this site.
Good Vibes Oil LLC is not liable for:
- Products damaged by the shipping company
- Packages delivered but not received by the customer
Please contact your shipping company for lost and damage claims.
Copyright © Good Vibes Oil LLC 2019. All rights reserved. The materials on this website, including all text, images, graphics, design concepts and information, are protected by applicable copyright laws. Reproducing, copying, duplicating, publishing, distributing, or use of any information on GoodVibesOil.com, in whole or part, is restricted (except as provided by the Terms & Conditions of this site or with written permission from Good Vibes Oil LLC.
At Good Vibes Oil, LLC, we take customer satisfaction very seriously – we stand behind all our products, and we hope you enjoy your order as much as we enjoyed preparing it for you! We aim to provide high-quality products to our customers and we inspect every order for accuracy and quality prior to shipment. All our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Please check your order immediately upon receipt to ensure it has not been damaged during the shipping process. Below are our terms and conditions for returns and exchanges:
All claims for returns must be made within 72 hours of delivery of the package
All returns must have an RA number prior to being processed
All returns must be received by us no more than 30 days after the initial delivery date of the order. A full refund will be issued within 30 days of the original purchase
We do not offer exchanges/refunds due to taste or personal perception of strength. We typically process approved return/refund requests within 1-2 business days.
UNDAMAGED & UNOPENED PRODUCTS: To receive a refund for your undamaged, unopened order, you must contact us within 72 hours of delivery of your package with a valid explanation. You may contact us via email at email@example.com to obtain your RA (Return Authorization) code. You must include your RA number with your return for a full refund. Your return must be received by us no later than 30 days after your initial receipt of the package. Once an RA number is obtained, send returns to Good Vibes Oil, LLC, ATTN: Returns 218 Park Ave, Pewaukee, WI 53072. Any refunds will be to the customer’s original form of payment in its entirety. You may also choose to retain this amount as a credit on your account in lieu of receiving a refund.
Shipping Policy/Delivery of Goods
SHIPPING: Orders are typically shipped within 1 or 2 business days of order and payment confirmation. If there is a delay affecting our ability to ship, we will attempt to blatantly post this information on our site. We ship via U.S. Postal Service, and packages can be tracked through the link provided in your order confirmation email and on USPS website. Please note that federal holidays may affect shipping availability.
As a majority of our domestic orders are processed through USPS priority mail, delivery times usually range 2 to 5 days depending on the package destination. International orders may take as long as 4-6 weeks depending on destination. Customs regulations may delay orders. All orders are shipped in discrete packaging. Requests for overnight shipping cannot be processed online; however, we generally can accommodate these requests if you place your order by 12 pm (PST) and by placing your order directly with our sales department, via firstname.lastname@example.org
Unless explicitly agreed in writing, any delivery date requested or provided is an estimate. Good Vibes Oil, LLC is not responsible for delays resulting from causes beyond our reasonable control.
LOST PACKAGES: Albeit rare, if a package gets lost in transit yet sent to the proper address, we will not be responsible. It is the customer’s responsibility to file a claim with the courier directly to recover the package or costs. In addition, courier services have been known to mark a package as “delivered” up to 36 hours prior to it physically being delivered.
PACKAGE SENT TO WRONG ADDRESS: If a package is sent to the wrong address, and the incorrect address was provided online by the customer, the customer will be responsible for the cost to re-shipping the item. We are able to re-ship the order once the original package has been returned to us and payment to re-ship has been received. To avoid this, when ordering, please ensure your shipping address is accurate, as making any mistake could significantly delay the delivery. When placing an order directly with a sales representative, all addresses are verified with customers for accuracy.
DAMAGED OR DEFECTIVE PRODUCTS: If there is any type of defect or damage to a product received after transit, we must be notified within three days from the date of delivery. If we are not notified within three days post-delivery, it is assumed that the package and products were received in good condition upon delivery.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at email@example.com or by mail using the details provided below:
Good Vibes Oil Company
[Re: Privacy Compliance Officer]
218 Park Ave, Pewaukee WI 53072, United States
What Information Do We Collect?
Good Vibes Oil LLC only collects information provided by you, the website user, when you place an order for our products or services, register on our site or create a member account, subscribe to our newsletters, or fill out contact forms. Information collected through these methods include: name, email address, mailing address, phone number, or credit card information and billing address.
Any information collected from you while using our website may be used to: personalize your experience on our site, improve our website, improve customer service, or to process transactions. The information collected, whether private or public, will not be given, sold, exchanged, or transferred for any reason to another company or person without your consent, other than for the purpose of delivering the products or services purchased. The email you provide during purchase will only be used to update you on information regarding your order, to contact you about Special Discounts and News about Good Vibes Oil.
Website Security Methods and Fraud Prevention
Any credit card information, or other sensitive information, collected by GoodVibesOil.com is first transmitted to Secure Socket Layer (SSL) technology and then encrypted into our database, only accessible by authorized persons with right to access our systems. All authorized persons are required to keep information accessed via our database confidential. At our discretion, orders received over the phone or internet may require photo I.D. verification.
We prefer that customers pay for merchandise via MasterCard, Visa, Discover and American Express. For customers who prefer to mail us their order, we accept Cashiers Checks or Money Orders **ONLY**.
Currency in which transactions on GoodVibesOil.com will be conducted is in United States currency.